About us

Crystal Facilities Management is a Company driven by a team of dedicated and results focused people, we work with Customers to provide integrated Facilities management solutions such as Cleaning, Maintenance and Security for short term, long term and ad hoc contracts We work with majority of the Universities across the UK and within the Private and public sector fulfilling the commercial needs of the Business. We hold national coverage and offer added value to our customers assisting and delivering tailor made solutions to ensure we meet with Client needs We are strongly committed to working closely with our Clients 365 days a year, 24 hours a day, so they get the best possible support. Providers of cleaning, maintenance and security
VISION & MISSION STATEMENT

WHY DO WE EXIST?

Purpose

To deliver exceptional services to all our valued customers and to grow and learn as we expand

What Is Our Mission

To grow our people and our partnerships for a bigger vision

What Is Our Brand Promise

The best suppliers of a professional and successful deep cleaning to the Student accommodation sector

Dedicated team of professional operations staff work with your Business to plan and achieve great results

Added value to your existing arrangements with a proposed solution

To deliver value every day when we are on site

No long term contracts or tie ins: we will operate with the same passion and commitment

How Will We Succeed

People

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Attract and retain brilliant talent to join our growing team

Clients

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Work with Commercial Clients from all backgrounds and sectors to fulfil their Facilities Management needs on long term partnerships

Solutions

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Deliver integrated FM solutions that are personable offering a competitive edge

What Is Our Goal

We are not just passionate about fast growth and scaling up but also feel the
same way when it comes to the growth and development of our team. We
actively practice what we preach growing at a fast pace every year. Our big goal
is to become a recognised FM Company to deliver sustainable and innovative
solutions designed individually for the Customers we work with

Why Choose Us

As a total facilities service provider, we strive hard to offer scalable and powerful
solutions for your business. Our years of experience in the industry help us in delivering
true value solutions for all kinds of needs over the Summer.

Our robust and hard-working teams aim to deliver a project within a short time-scale. Our continuous
efforts are designed exclusively to help your Company attain a successful Summer.

Our Support

We hate delays as much as you, and we do everything we can to ensure our customers are handed the building back on time. Our response time is within 24hrs and we ensure your site is resourced to the right levels. We are not perfect, but perfection is our goal

Our Regional Managers and Supervisors are Friendly, Fast, and Knowledgeable

We all know how frustrating it can be in the Summer if you don’t have an experienced and friendly team.
At Crystal Facilities Management this is our highest priority! Our expert team is there to help you and we
strive to train and educate our staff of the summer challenges within the industry.

Our Teams Are Our Biggest Asset

We value our customers and do everything possible to ensure their satisfaction but equally we value our
people who make it work and stand by our customers to deliver in challenging environments.

Passion: Done with Love!

Everyone working in Crystal Facilities Management does their job with passion. We have created a
people-centric company that recognises and rewards its people.

Attention to Detail!

We spend months preparing, developing, training and testing our staff to each new solution we
implement. All of our training programmes are created in-house by the very same people that operate,
support and continue to improve them afterwards with over 9 years of experience within the sector. Our
hands-on approach is the most effective way to ensure the quality of our services.

The Crystal Journey

Company Timeline

Timeline Start

First Contract
First Contract won with University of West London in Ealing with an Estate named Paragon owned by NHHG
2009-2015
Many more Projects won of the same Summer Deep Cleaning and we entered the rising student accommodation sector
2009-2015
Lifestyle Business
These were the good times, growing in popularity organically and sector was expanding with Crystal creating its brand within this uniquely thriving sector
2016
A new direction and a purpose came about this year after the leadership team returned with new skills learning from the MIT bringing back a new vision
2016
New Vision Values
We decided to grow and scale this Business and re-invested all profit back into the Business every year on people/training/processesA new set of Values were formalized creating a
Financial Turnover
  • 2016 – 3.2m
  • 2017 – 5m
  • 2018 – 5.4m
Next Stage
Today we work with 21 Universities and Major leading providers of the Student accommodation sector and this sector is becoming more competitive and we are adapting to innovation and offering customers more than just a service

Timeline
2020

As the need for FM continues to grow rapidly we have adapted to new skills to meet its demands in fulfilling to its size and scale. We learn new skills and knowledge so that we can continue to be recognized as leading partners in the sector we operate as we head into a new decade which requires technology/innovation and sustainability because that is the future of FM

Who We Work With

Our Accreditations