About us

Crystal Facilities Management is a company driven by a team of dedicated and results focused people. We work with customers to provide integrated facilities management solutions such as cleaning, maintenance and security for short term, long term and ad hoc contracts. We work with the majority of the universities across the UK and within the private and public sector fulfilling a range of facilities management needs. We hold national coverage and offer added value to our customers assisting and delivering tailor made solutions to ensure we meet with client needs.

 We are strongly committed to working closely with our clients 365 days a year, 24 hours a day, so they get the best possible support. Being their partner in providing cleaning, maintenance and security. 

Crystal about us team picture
VISION & MISSION STATEMENT

WHY DO WE EXIST?

Purpose

To deliver exceptional services to all our valued customers and to grow and learn as we expand.

What Is Our Mission

To grow our people and our partnerships for a bigger vision.

What Is Our Brand Promise

✓ To be the best suppliers of professional and successful deep cleaning services within the student accommodation sector.

✓ Assign you a dedicated team of professional operations staff to work with your business, to plan and achieve great results.

✓ To add value to your existing arrangements with a proposed solution.

✓ Deliver value every day when we are on site.

✓  No long term contracts or tie ins. However we will also operate with the same passion and commitment!

How Will We Succeed

People

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Attract and retain brilliant talent to join our growing team.

Clients

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Work with Commercial Clients from all backgrounds and sectors to fulfil their Facilities Management needs on long term partnerships.

Solutions

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Deliver integrated FM solutions that are personable and offering a competitive edge.

What Is Our Goal

We are not just passionate about fast growth and scaling up but also feel the
same way when it comes to the growth and development of our team. We actively practice what we preach, growing at a fast pace every year!

Our big goal is to become a recognised facilities management company delivering sustainable and innovative solutions designed individually for each customers we work.

Why Choose Us

As a total facilities service provider, we strive hard to offer scalable and powerful solutions for your business. Our years of experience in different industries has helped us in delivering a true value solutions for all kinds of needs.

Our robust and hard-working teams aim to deliver a project within a short time-scale. Also, our continuous efforts are designed exclusively to help your company attain its objectives.

Our Support

We hate delays as much as you and we do everything we can to ensure our customers are handed the building back on time. Our response time is within 24hrs and we ensure your site is resourced to the right levels. We are not perfect, but perfection is our goal

Our Regional Managers and Supervisors are Friendly, Fast, and Knowledgeable

We all know how frustrating it can be during summer cleans in Universities and student accommodation halls, if you don’t have an experienced and friendly team delivering the service.
At Crystal Facilities Management this is our highest priority! Our expert teams are there to help you. We
ensure that all our staff, involved in the summer cleans, are trained and educated regarding the challenges within the industry.

Our Teams Are Our Biggest Asset

We value our customers and do everything possible to ensure their satisfaction. However, we equally we value our people who make it work and stand by our customers to deliver in challenging environments.

Passion: Done with Love!

Everyone working in Crystal Facilities Management do their job with passion. We have created a people-centric company that recognises and rewards its people.

Attention to Detail!

We spend months preparing, developing, training and testing our staff to each new solution we implement. All of our training programmes are created in-house by the very same people that operate, support and continue to improve them. Our hands-on approach is the most effective way to ensure the quality of our services is always at the top.

The Crystal Journey

Company Timeline

Timeline Start

2008

Crystal is formed as a Cleaning Company

2008

First Contract

First contract won with University of West London in Ealing with an estate named Paragon owned by NHHG.

2009-2015

Many more summers deep cleaning projects won and we entered the rising student accommodation sector.

2009-2015

Lifestyle Business

These were the good times. Crysta was growing in popularity organically within the student accommodation cleaning sector. We were expanding and creating our brand within this uniquely thriving sector.

2016

A new direction and purpose came about this year. Our leadership team returned with new skills learnt from MIT and brought back a new vision.

2016

New Vision Values

We decided to grow and scale this business. We re-invested all profits back into the business every year on people/training/processes. A new set of values were formalised.

Financial Turnover

  • 2016 – 3.2m
  • 2017 – 5m
  • 2018 – 5.4m

Next Stage

Today we work with 21 Universities and major leading providers of the student accommodation sector across the UK. As the sector is becoming more competitive, we are adapting to innovation and offering customers more than just a service but a trusted partnership.

Timeline
2020

As the need for FM continues to grow rapidly we have adapted to new skills to meet its demands in fulfilling to its size and scale. We learn new skills and knowledge so that we can continue to be recognized as leading partners in the sector we operate as we head into a new decade which requires technology/innovation and sustainability because that is the future of FM

Who We Work With

Our Accreditations

Contact Us

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    How can we help?

    If you’re looking for more information, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

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