Want to work for Crystal Facilities Management?

Current Vacancies:

Junior Account Manager (Suitable to Fresh Graduates)

Salary & Package

  • Basic Salary: Starting at £18k + Commission
  • Annual Bonus based on personal KPI’s
  • Travel Allowance
  • Phone Allowance
  • 24 days paid annual leave plus bank holidays

Company Description

Crystal Facilities Management has 10 years of knowledge and a wealth of experience in assisting Universities and private accommodation providers with a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. Our customers keep choosing us because of our positive attitude, and understanding of their challenges and they recognise the quality of our service delivery that comes with a promise

With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build on its success by expanding its services opening up a new offering for full FM support.

Crystal Facilities Management is a fast- growing business within the higher education sector, the ideal fit would be a candidate who is ambitious and driven- helping to shape the growth of the business’s future and the role requires the candidate to have character and practical skills to contribute towards company success and theirs. There is a huge potential for personal growth and professional development to develop skills will be offered throughout the year and the ideal candidate would be a self- starter, a fresh graduate who wishes to progress into a career job.

Job Description

This a great opportunity for an energetic, friendly committed self-starter with a can-do attitude. Someone with a passion, hunger and determination to win new business, and with a real belief in the brand and company values.

You will need good listening, questioning and communication skills and have the ability to plan effectively and handle a high workload without close supervision.

Key Responsibilities 

  • Studying and Research on Facilities Management Industry to understand sector and trends
  • Identifying key Contract sites and securing relationships
  • Supporting operations teams from point of sale and develop strong and effective relationships with site managers on both sides
  • Targeting Higher Education and Schools Seeking opportunities within the Company
  • Strategy Managing number of key Accounts with support from the Senior team
  • Responsibility for building owning and delivering a pipeline of new business
  • Recording and managing internal CRM system
  • Working with marketing colleagues for customer activations and campaigns
  • Attending Trade and Industry events
  • Supporting Senior National Account Manager with their day to day and deputising when required
  • Build effective relationships with supplier partners and become a trusted brand ambassador
  • Working independently to target relevant accounts in order to drive new business
  • Field Sales – Across London
  • Winning new business and retaining and developing existing accounts
  • This role has the potential to take a leading role in team company Field Sales initiatives in London and further afield

If you are interested please fill in the application below, attaching an up to date CV.


Operations Support Manager (Position has now been filled)

£30 – 35K Dependent on experience

Job type:

Monday – Sunday: Days & Nights – 5 days out 7

Job Description

We are looking for professional and ambitious Operations Support Manager across various sites in the UK. Your duties would include, but are not limited to; Ensure all rotas/schedules are in place to cover the needs of the site(s). Manage the operational budget and ensure adequate cover is supplied for each contract. Take ownership of any operational changes.

Key Responsibilities

  • Establish a thorough understanding of the site specification for all of your contracts. Monitor and conduct frequent assessment to ensure adequate cover is provided to mitigate risk across each site.
  • Maintain client relationships and ensure customer satisfaction. Address concerns when required.
  • Ensure you communicate effectively with your line Manager regarding the specification and ensure they are aware of any issues
  • Visit clients at least once a month to discuss services provided – Liaise with clients at appropriate level over issues related to service provision and ensuring that the service is provided at the level required.
  • Ensure risk assessment and assignment instructions are followed at all times to meet the customer requirements
  • Deal with customers, staff and visitors in a professional and courteous manner
  • You will have the opportunity to attend training courses as required.You will be responsible for ensuring you are fully aware and understand the health and safety policy of both Crystal Facilities Management and the site(s) you are overseeing
  • To take effective action in an emergency and co-operate fully with the relevant services
  • Carry out any other duties of a reasonable request by the client


  • Effectively manage new starters ensuring their applications and correct identification are with Head Office within agreed timescales.
  • Monitor absence levels on sites and engage with HR to reduce any ongoing absence issues.
  • Work effectively with the Union Representatives on site where appropriate.
  • Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security officers assigned to you comply with BS7858.
  • Take detailed notes of all disciplinary/capability actions taken against employees making sure that all such matters are first refereed to the HR team.
  • Leave and Working Time Directive: Ensure that working time directives are adhered to. Protect the wellbeing of your team and ensure that all individuals are afforded the appropriate rest periods and leave periods.
  • Continuous conversations: In conjunction with the support team, monitor the security officer’s performance, conduct continuous conversations in line with company policy and encourage their personal development.

Staff Management:

  • Lead, motivate and develop staff.
  • Provide advice and support in the first instance on operational issues.
  • When necessary, discipline staff in accordance with the company’s disciplinary procedure. Make weekly rosters for staff.

Person Specification


  • Valid SIA License
  • Excellent verbal and written communication skills
  • Good Organisational skills
  • Good Man Management Skills
  • High level of professionalism
  • Flexibility
  • Reliable with excellent time keeping
  • Ability to use initiative and be adaptable


  • SIA Licensed Front Line.
  • Clean Full Drivers License.
  • Ability to influence and gain commitment.
  • Able to demonstrate customer focus.
  • High level of planning and organisational skills.
  • Personable and enthusiastic approach to work and able to provide excellent customer service.
  • Good record keeping abilities.
  • Able to manage your own time management.
  • Able to build & maintain good working relationships.
  • Excellent Interpersonal Abilities (oral & written).
  • Ability to demonstrate strong personal integrity.
  • Excellent computer skills (Excel, Outlook/Calendar, Word etc.) essential
  • Strong leadership style with a focus on supporting and developing employees.

Health and safety:

  • Regularly inspect all administrative, health and safety and quality procedures and endorse them paying particular attention to check call procedures.
  • Follow Group and company policies and procedures at all times.
  • Use all work equipment and personal PPE properly and in accordance with training received.


Competitive Salary
Company Car
Company Mobile
Company Laptop
Management Benefits

If you are interested please fill in the application below, attaching an up to date CV.

We’re always on the look out to recruit awesome capable people to join our Crystal Facilities Management family. Please send in your application today.

Please complete and submit the form below.

Application Form

Who we work with

unite students yellow logoSanctuary Housing logoWatkin jones - logoUniversity of Liverpool logoUniversity of Bolton - logoThe University of Sheffield logo

Robert Gordon university aberdeen logoNotting Hill Housing logoLIV logoLiberty Living logoUniversity of Leeds LogoKier logoHaringey Council logoFalmouth University LogoDowning Students logoVillages logoMansion student logoUniversity of Portsmouth logoFresh student living logoCRM logoYork St John University logoUniversity of Greenwich logoThe University of manchester logoHeriot Watt logoOxford Brookes UniversitySavills logoUniversity of Exeter logo

Our Accreditations

SIA Approved ContractorESPO logoISA logoBICSc - logo - accreditation SAFE contractor approved accreditation logoISO14001 approved accreditation logoISO9001- The British Assessment Bureau Certificate - Crystal Facilities ManagementInvestors in people approved accreditation logoContractor Plus approved accreditation logoConstruction line approved accreditation logo