Case Studies

John Kevin, a dedicated professional with a profound academic foundation and extensive practical expertise. My journey has been enriched by a dynamic blend of skills acquired over a decade-long career. My distinctive background comprises a comprehensive 10-year immersion in Health and Safety Management Systems, aligned meticulously with ISO 14001 and OHSAS 18001 standards. Additionally, my proficiency extends to Facilities and Environmental Management, enabling me to contribute comprehensively to diverse operational realms.

My professional voyage has taken me across two vibrant and dynamic nations, shaping my perspectives through meaningful experiences. For three impactful years, I lent my expertise to the Kingdom of Bahrain, a period during which I honed my skills and contributed to the local landscape. Subsequently, I dedicated seven enriching years to the United Arab Emirates, further solidifying my capabilities and understanding of the regional dynamics.

Introducing Lyndon, an experienced professional with 16 years of expertise in various industries, including telecommunications, technology, marketing, and advertising. With a strong background in customer service, account management, project management, business development, and operations.

Lyndon previously served as an operations manager in Dubai’s marketing and advertising sector, providing comprehensive support to all company departments.

Lyndon holds a degree in Chemical Engineering from CIT University in the Philippines.

Excited to contribute his diverse skill set, Lyndon aims to revolutionize client interactions in the FM industry and elevate our business practices.

Rebecca Ivory is a recent graduate from the London School of Economics, where she completed her MSc in Philosophy of Science. With a passion for philosophy since her undergraduate studies at the University of York, Rebecca has honed her writing skills through extensive essay-based coursework. She has also contributed voluntarily as a writer for the non-profit organization ‘Arcadia,’ focusing on philosophical topics and their heuristic applications in the sciences.

Joining Crystal FM as a Bid Writer, Rebecca brings her expertise in crafting compelling written content. Her unique background and enthusiasm for philosophy make her a valuable addition to the team. Rebecca is excited about the opportunity to collaborate and contribute to the success of Crystal FM.

Justin brings over 8 years of corporate sales experience to his role as Business Development Manager at Crystal FM. Originally from the vibrant city of Durban, South Africa, Justin is known for his dynamic and enthusiastic approach to sales.

With a passion for food and travel, Justin’s adventurous spirit fuels his drive to explore new business horizons. At 30 years old, he is excited to embark on this new chapter with Crystal FM, leveraging his expertise to drive growth and forge valuable partnerships.

Justin’s infectious energy and dedication to delivering exceptional results make him an asset to the team. He looks forward to making a significant impact on the success of Crystal FM and exceeding client expectations.

Genny Ascani began working with Crystal Facilities Management in September of 2019. Her academic credentials include Business School and the University of Westminster, where she studied finance and accounting. Her past work experience is unrelated to finance; she worked as a part-time trainer for a company, before to this job, she worked as a waitress to help pay my studies. She is versatile, trustworthy, and capable of multitasking and working under pressure.

Jago joined Crystal Facilities Management in July 2022 and has worked a range of responsibilities since then.

2020 Metal Health Awareness Certificate for Physical Activity and Sport (MIND and Sport England certification)

2019 Sport, Exercise, and Fitness for Chubb Fire Marshals

2010 ITC Level 3 St Johns First Aid in the Workplace. (Refresher courses have been finished)

He was awarded an Advanced Contact Center Apprenticeship Edexcel Level 3 BTEC in Contact Center Supervisory Skills in 2009 and also a Professionals in Contact Centers NVQ Level 3.

In August 2008, I took a course called Diversity in the Workplace.

NVQ Level 2 Professional Journalism Team Leader, Allenby Campus, Johannesburg, South Africa, 2008. From 2006 to November 2020, as a Key Manager he worked for ground transportation by City Fleet and Dial-a-Cab.

Natascha Kretzel a professional having a track record of success in difficult commercial scenarios. Effectively manages customers, agents, and consumers, with a proven ability to produce new accounts, increase market share, and maximise profitability.

Proven sales performance track record with a flair for merchandising and trade marketing. Takes the initiative to identify needs and business potential. Efficient, methodical, and well-organized, with excellent time management and attention to detail. Microsoft Office (Word, Excel, Outlook) proficiency; planograms (MS PowerPoint and Excel). Outstanding oral and written communication skills. English, Afrikaans, and German are all spoken with ease.

Educational Milestone:

• 2015 Samsung Essentials Certificate for Sales Management
• 2012 SCM
• 2011 Samsung Essentials Certificate for Marketing Management
• 1992 National Senior Certificate JVR High School

Since August 2021, Efe Gokce (Business Development Executive) has been a penetrating employee of Crystal Facilities Management, gaining and catering to the company’s efficiency and prosperity. His previous experience as a social media assistant for political candidate Shaun Bailey at the Conservative Party, who is running for mayor of London in 2021, includes assisting with social media and current trends to attract voters. Efe also excels in sales, prospecting, and client account expansion. Commercial expertise in the business-to-business service environment, promoting growth and sales strategies.

Educational Milestones:

City University of London
Specialization – Economics
September 2018 – June 2021

Nanita joined Crystal Facilities Management in July 2016 after working at CXK Limited as the Group Head of Financial Planning & Analysis and managing Major Projects. She began her professional career as a claim assistant at RBLI. She excels in finance, business, and management accounting. She is fluent in four languages. She enjoys travelling and learning new languages, and she hopes to do more philanthropic work or start her own women’s education organisation in Nepal.

Educational Milestones:

• Schooling – LSBF (Accounting Specialisation)
• Malpi Institute (A Level)
• Canterbery Christ Church University (Accounting Honors)
• University of Kent (MSc)

Yasir Zahoor, the CEO, and Founder of Crystal Facilities Management Ltd. received his entrepreneurship certification from Harvard University. “Even after 15 years in the company, I wake up each morning with a smile and enthusiasm to do my best and provide the best quality of service to each client,” says Yasir Zahoor. Each customer is addressed as an individual with distinct goals and needs, and as a partner – efficiently, reliably, and honestly. The majority of our professional staff has been with us since the beginning and has extensive knowledge in all sectors.

Understanding that we are genuinely part of our clients’ “production line” guides us in all departments – global cleaning, maintenance, and security service provider.